Between 10 February and 10 March 2017, the Ministry of Interior and Municipalities, with the support of the UNDP Lebanese Elections Assistance Project (LEAP), established a call center in order to provide citizens with a direct assistance on the voter registration procedures and assist them with the needed information during the one-month update period.
UNDP LEAP established the system, hired and trained 4 university graduates operators and provided them with the necessary documents and equipment to help the callers and guide them to the elections registration procedures and deadlines.
The overall number of received calls was 581; on average 23 calls per working day.
Checking personal records and seeking advice on how to correct them were the main enquiries (87% of the calls).
As for the gender breakdown, 29% of the callers were women and 71% were men. The highest rate of incoming calls were made from Beirut and Mount Lebanon (38%).
The EU-funded UNDP Lebanese Elections Assistance Project (LEAP) started its activities in October 2012 with the main objective to strengthen the institutional capacity of the national institutions and stakeholders in terms of electoral management and administration, for the conduct of credible, periodical, transparent and inclusive elections in Lebanon.
To achieve these objectives, UNDP LEAP works closely with the Ministry of Interior and Municipalities (MoIM), responsible for electoral management, administration and overall electoral operations. The project also supports other electoral stakeholders, such as the Constitutional Council, State Council, Supervisory Commission for the Election (SCE), judicial bodies and works in close cooperation with civil society organizations (CSOs). Within this context, UNDP LEAP provides electoral technical assistance and advisory support focused on: 1) management & administration of elections; 2) supervisory commission for elections; 3) voter education; 4) electoral dispute resolution; and 5) women’s participation in elections.